I never received my reward! What should I do?


The procedure for looking into your missing reward depends on the type of reward that was ordered.

Did you order a reward to be sent to your mailing address?

  • Cash- We can check with our accounting department to determine if the check was cashed. Please allow a few extra days for a response due to communication between our departments. 
  • Any other physical gift card- We are not able to track these or resend if they are lost.

Did you order an electronic reward to be sent to your email address?

  • Amazon- We are able to see if an Amazon reward has been redeemed and if it has not, we can resend it to you.
  • Electronic gift cards, such as Walmart or JC Penny- These may vary but typically, we are able to resend the reward to you if it has not been redeemed.

Please be sure to keep in mind our rewards time frame before submitting an email to member support. 

When will I receive my reward?

Keywords: missing reward, lost reward

Have more questions? Submit a request


Powered by Zendesk