Why were some of my points returned?

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If a portion of your points were returned, it is likely a reflection of a discount amount that you received. Many of our merchants will award points based on each individual item & then subtract any discount amounts that you received.

Example: You bought two $10 items from Kohl's & used a $5 off coupon that you found on Memolink. When points get awarded, this is what you will see:

 

AWARDED DATECOMPLETED
DATE
STOREPOINTSSTATUS
02 / 04 / 2016 02 / 03 / 2016 Kohl's 400 Awarded
02 / 04 / 2016 02 / 03 / 2016 Kohl's 400

Awarded

 

02 / 04 / 2016 02 / 03 / 2016 Kohl's (return) -200

Reversed

 

In this case, the "return" is actually just the discount amount that you received. 

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